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01031nam a22003137a 4500 |
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960513s1995 xxg ||| |||| 00| 0 fre d |
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|a 2708118781 (br.) :
|c 198 F
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| 024 |
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|a 9782708118782
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| 037 |
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|a 9782708118782
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| 041 |
0 |
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|a fre
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| 080 |
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|a 35
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| 082 |
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|a 350
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| 100 |
1 |
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|a Quatrebarbes, Bertrand de.
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| 240 |
1 |
0 |
|a Marketing et qualite dans les services publics
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| 245 |
1 |
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|a Usagers ou clients ? :
|b marketing et qualité dans les services publics
|c Bertrand de Quatrebarbes ; préf. de Claude Gruson,...
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| 260 |
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|a Paris :
|b les Éd. d'Organisation,
|c 1995
|e (91-Fleury) :
|f (Impr. IBP).
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| 300 |
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|a 354 p :
|b graph ;
|c 24 cm.
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| 490 |
0 |
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|a Collection Service public
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| 500 |
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|a Autre tirage : 1996
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| 504 |
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|a Bibliogr. p. 353-354
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| 650 |
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|a Services publics
|z France
|x Gestion.
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| 650 |
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|a Marketing public
|z France.
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| 650 |
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|a Relations administration-usagers.
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| 700 |
1 |
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|a Gruson, Claude,
|d 1910-2000.
|4 aui
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| 993 |
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|a Livre
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| 994 |
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|a BC
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| 995 |
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|a 003826171
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| 997 |
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|0 41634
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